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Cyber Service Assurance Manager.

Vacancy Info

  • Posted: 26 days ago
  • Salary: £60,000 - £65,000 per annum
  • Location: Greater Manchester
  • Contract Type: Permanent
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Cyber Service Assurance Manager

Salary – £65,000 with 10% guaranteed annual bonus and yearly incentives

Hybrid – Either Manchester or London

MUST be eligible for SC Clearance holding British Citizenship

This is an international cyber consultancy with a wide range of leading clients/projects that can take your career to the next level. If you are looking for a business that can introduce you to broad technologies, invite you to online communities, provide top tier mentoring and offer you great incentives – get applying!

You will be working alongside the 3rd parties, assessing the service that is being provided to the business. Identifying all issues or complaints and mitigating/managing these in a timely manner, using clear escalation routes to support. This will not be a people management role but a service management role.

The role –

  • Carry out regular 3rd party/assurance supplier reviews, providing clear direction based on business regulations.
  • Manage the communication flows between stakeholders and ensure internal as well as external teams are able to meet demand.
  • Building strong relations with customers and stakeholders
  • Implementation of response actions when 3rd parties or service isn’t running effectively, mitigate errors or shortfalls.
  • Manage complains and escalate them when required.
  • Support appropriate business and customer reviews providing appropriate input as required
  • Presenting performance reviews to managers, stakeholders and clients.
  • Carrying out documentation/presenting work

Must Have’s –

  • Experience working with or managing managed service suppliers with IT Service Management
  • Experience managing 3rd party risks and issues
  • Experience of managing services and capabilities that serve as security controls

Desirable –

  • Cyber security awareness
  • SIAM function experience

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