Customer Services Manager – £45k, permanent position, hybrid working (3 days in the office & 2 days at home). Location, Dartford, Kent.

Responsibilities:

• Lead, manage and develop the Customer Services and Fleet teams (currently 6 people)
• Agree and monitor performance targets, team & individual, to provide a high level of customer service.
• Ensure team is balanced to reflect and support UK sales requirements.
• Arrange staff training.
• Consistently aim to improve and develop (or suggest introduction of) key Customer Services systems to improve efficiency, manage performance and offer better service.
• Liaise closely with external Sales Teams / Managers in order to provide best possible customer support.
• Agree service levels.
• Determine how team structure should support sales teams.
• Liaise closely with other internal departments including
• Operations; to improve processes, aid stock management & co-ordinate backorders.
• Marketing; for product launches / updates and campaign briefing.
• Engineering; for technical queries and training.
• Finance; to resolve invoice queries and manage customers.
• Assist the Quality Manager in resolving customer complaints and rolling out any remedial action.
• Act as a Customer Services Executive, as required, in busy periods.
• Manage and support the delivery of larger fleet contracts by being the main Head Office point of contact post-sale.
• Communicate and co-ordinate with the customer, third parties

Required experience:

• Customer service management experience.

My client is a large and rapidly expanding Engineering company looking for a Customer Services Manager.

If you are interested in the role, please ‘APPLY’ and submit your CV for immediate consideration.